LOGIN AND USER SETTINGS

We launched updated version of mobile banking. To get new version please run an update in your mobile phone. In this manual you can find how to do it. If you have automatic update configured, you do not need to worry about anything.

To login please use exclusively web page www.rb.cz/en and blue field „Login“ with padlock.  Please do not use saved pages from “Favorites” either links from web browsers.

You can change your I-PIN and T-PIN in “Settings” (cogwheel icon). In the left-hand side menu, select “I-PIN/T-PIN change”.

If you have forgotten your I-PIN/T-PIN, please call our contact centre. To unblock, it is necessary to make a phone call from the registered phone number to which your authorization text messages are sent.

If you use the SIM Toolkit (a PIN for deciphering ciphered text messages in mobile phones), please visit any of our branches, where we will be happy to renew your access to the Internet banking.

The opening hours of the branch are displayed for each selected branch under the link “Details” next to the branch name. You may find the contact details there as well.

You can set up a cash withdrawal request in the main menu in the “ACCOUNTS” section. Select the required account and then select “Account Detail” in the left-hand-side menu. Then, click on “Cash withdrawal request”. Here, you can configure a new cash withdrawal or cancel a cash withdrawal that has already been requested.

Any reported cash withdrawal may be cancelled two days before its term using the Internet banking. For shorter notice periods (on the same day or on the day before), it is necessary to contact the given branch in order to cancel a requested cash withdrawal. If you do not withdraw the full amount of the requested cash withdrawal, we charge a fee as compensation for the costs of its preparation.

You may withdraw cash in all the currencies available at the requested branch.

Under “My Applications”, you will find product applications that you have submitted in the past. If the request was made via internet banking, click on the arrow and this will take you to the details of the request.

In this section you can find the agreements of products concluded electronically with the bank via internet banking, the list of documents that downloaded within the current session (eg. Statements, Payment confirmations), Citibank statements or Premium Way documents.