USER SETTINGS

We launched updated version of mobile banking. To get new version please run an update in your mobile phone. In this manual you can find how to do it. If you have automatic update configured, you do not need to worry about anything.

To login please use exclusively web page www.rb.cz/en and blue field „Login“ with padlock.  Please do not use saved pages from “Favorites” either links from web browsers.

You can change your I-PIN and T-PIN in “Settings” (cogwheel icon). In the left-hand side menu, select “I-PIN/T-PIN change”.

If you have forgotten your I-PIN/T-PIN, please call our contact centre. To unblock, it is necessary to make a phone call from the registered phone number to which your authorization text messages are sent.

If you use the SIM Toolkit (a PIN for deciphering ciphered text messages in mobile phones), please visit any of our branches, where we will be happy to renew your access to the Internet banking.

You can set up a cash withdrawal request in the main menu in the “ACCOUNTS” section. Select the required account and then select “Account Detail” in the left-hand-side menu. Then, click on “Cash withdrawal request”. Here, you can configure a new cash withdrawal or cancel a cash withdrawal that has already been requested.

Any reported cash withdrawal may be cancelled two days before its term using the Internet banking. For shorter notice periods (on the same day or on the day before), it is necessary to contact the given branch in order to cancel a requested cash withdrawal. If you do not withdraw the full amount of the requested cash withdrawal, we charge a fee as compensation for the costs of its preparation.

You may withdraw cash in all the currencies available at the requested branch.

Under “My Applications”, you will find product applications that you have submitted in the past. If the request was made via internet banking, click on the arrow and this will take you to the details of the request.

In this section you can find the agreements of products concluded electronically with the bank via internet banking or the list of documents that downloaded within the current session (eg. Statements, Payment confirmations).

Notifications will now be HTML-formatted. Processing of the text format may be substituted by the ePlatby service, under List of payments, where a list of transactions can be called on an automated basis. The outcome is a HTML list that can be used similarly as the text notifications before. As an extra, transaction time is included. More information about the ePlatby service is available here. To set up the service, please contact your corporate center or banker.

The internet banking lets you change the recipient right in the detail of the particular “Inform me” notification. If you need to permanently change the provided contacts in the address book, you have to contact your banker.