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RB KEY
KEEPING YOUR FINANCE SECURE
An easy and secure method to sign in and confirm your operation.
RB Key benefits
RB Key in Raiffeisen bankovnictví
RB Key services can be used directly in your Raiffeisen bankovnictví without the need to install any other application.
RB Key functions can be launched from the opening screen before signing in to the application.
RB Key can be opened from the application menu once you have signed in.
The preferred RB Key for a particular application can be activated in Settings.
Signing in to internet banking using RB Key
If you have downloaded and activated your RB Key, you can sign in to internet banking easily and with maximum security, regardless of whether your phone is connected to the internet or not.
Always use our website at www.rb.cz to sign in to internet banking. After clicking the blue “Login” button, a box appears. Choose the RB Key tab, type in the required data and click “Sign in”.
If you are connected to the internet, you will receive a notification to the RB Key application, which is to be confirmed and authenticated using your PIN or biometrics. Once authenticated successfully, you will sign in automatically.
If your telephone is not connected to the internet, click “Mobile device without data connection”. Open the RB Key application, tap the camera icon in the bottom right corner and read the QR code. Confirm the operation by typing in your PIN or using biometrics. Then retype the authentication code and click “Sign in”.
Stand-alone application - RB klíč
If you do not use Mobilní eKonto yet, you can benefit from the services of RB Key in a stand-alone application.
Aplikace pro Android
Download your RB Key
Sign in and confirm operations in internet banking easily and with maximum security.
Aplikace pro IOS
Information you want to know
What do I need to start using the RB klíč application?
All you need is a mobile phone running Android or iOS. Then you just activate the application in a couple of simple steps.
Is RB Key secure?
Yes, it is. It is a modern and very well secured authentication tool meeting the strictest security requirements.
Which are the operations that I can use RB Key with?
• Sign in and confirm operations in Internet banking
• Confirm online card payments using 3D Secure
• Authenticate when calling Raiffeisenbank's info line
• Authenticate cash withdrawals at branch offices
I have activated RB Key via internet banking, but I still receive text messages. What should I do?
To use RB Key to confirm operations in internet banking, you also need to sign in with RB Key. At www.rb.cz, click “Login” and select the RB Key tab.
How do I change my PIN?
In the RB klíč application, open the settings (gearwheel icon) and choose “Change PIN”. If you want to set up complexity of the code, click “Password complexity”.
Do I have to be online to use RB Key?
Using a mobile device connected to the internet is recommended for faster and more convenient authentication. However, RB Key allows offline authentication as well. On the confirmation screen of your computer, click “Mobile device without data connection”. A QR code appears.
In Mobilní eKonto, open the application, tap RB key and choose Scan QR.
In the stand-alone RB klíč application, tap the camera icon in the bottom right corner and read the QR code.
Confirm the operation by typing in your PIN or using biometrics. Then retype the authentication code and click “Sign in”.
Is it possible to have my RB Key registered on multiple telephones?
For security reasons, the user may only activate RB Key on one device. In this case, the telephone serves as an authentication tool. This also applies to Mobilní eKonto, where the RB Key functions can only be activated on one device and in one Mobilní eKonto, designated as Preferred. It still holds that you can have Mobilní eKonto active on up to 5 different devices; however, none of the “non-preferred” applications allows for authentication using RB Key.
I have forgotten the RB klíč application PIN or my application is blocked. What should I do?
When activating, you were asked to note down the Activation and PUK codes. You can use the codes to reactivate your RB Key. If such data to renew the activation are not available, you need to visit a branch office of Raiffeisenbank or sign in using text messages and activate RB Key again.
I have replaced my telephone or reinstalled the RB klíč application. What should I do?
Install RB klíč and activate it again. When activating, you were asked to note down the Activation and PUK codes. You can use the codes to reactivate your RB Key. If such data are not available, you need to visit a branch office of Raiffeisenbank or sign in using text messages and activate RB Key again.
What should I do if I do not have a smartphone?
For the time being, we do not discontinue SMS message authentication and thus you can continue to confirm operations in internet banking using SMS and PIN.
How can I cancel my RB Key registration?
In the stand-alone RB klíč application, open the settings (gearwheel icon) and choose “Cancel device registration”. If you wish to block the application, contact our info line at +420 412 446 402.
I need to block my RB Key (for example because my device is lost). What should I do?
Immediately call our client line, which is available to you on a 24/7 basis.