Frequently asked questions about payments in the new version of internet banking.
Payments
What is the difference between the payments “For signature” ?
A tab “For my signature” involves only those payments that need to be signed from your side.
A tab “For signature” involves also the payments that has to be signed by somebody else.
Is it possible to edit a pending payment that has already been submitted?
Submitted and certified payment cannot be changed, because it is ready for processing. However, if the payment has not yet left the bank (ie. has not yet been executed and it still waiting), you may cancel it and create a new payment. Collection mandate and SIPO mandates can be modified.
Any payment which has not yet been sent may be cancelled via in the main menu “PAYMENTS” in the left submenu “List of outgoing payments”. Then click on “Waiting” tab and select the payment to be cancelled. To finalize the request just simply click on “Cancel” in the bottom right corner of the details page.
What happens when I cancel / change a standing order?
In addition to cancelling the standing order’s current payment, all future payments which were supposed to have been made based on it will also be cancelled. If you do not cancel the order and only change the date of the next payment, the payments up to this date will be made in accordance with the original setting. All payments after this date will be made in accordance with the new setting.
How can I in mobile application edit a pending payment?
The payment may no longer be edited, however, it is possible to cancel it and create a new one.
How can I receive confirmation about a payment?
Payment confirmations can be retrieved in the main menu “PAYMENTS” and the left submenu “List of outgoing payments”. In the upper part, select the account whose payments you wish to display. In the “Executed” tab you can see all the payments for the selected period. By clicking on the selected payment its details page will be displayed and you can find the “PDF Confirmation” button there, which will start the confirmation PDF generation.
How do I display more information on specific incoming/outgoing payments?
Use the table view to display more information in the list of payments. Click on the table icon in the upper right corner of Movement history or List of incoming or outgoing payments. All payment details will be displayed in a new window.
Is it possible to export an overview of all payments?
Yes. In Movement history, you can export payments for selected period to a PDF or CSV file.
Why can’t I change or delete a payment template transferred to the new internet banking?
For now, payment templates transferred to the new internet banking can only be changed or deleted by the user who has created them before. We are currently working on changing the functionality to also let other users change such templates.
Does the new internet banking contain templates for payments to the tax authority and customs administration?
Yes. From the upper menu, choose “Payments”. From the left menu, choose “Conversions and other payments” and “New tax and customs duty payment”.
Foreign payments
Is it possible to print out the confirmation of a specific foreign payment in English?
Yes. A PDF confirmation for a particular payment is available in the list of outgoing payments with optional print out in English.
Can I set up a standing foreign payment in the internet banking?
A repeated foreign payment may be set as a batch payment containing the individual payments with different future maturity dates.
For what kind of price programmes can be foreign payment packages
Packages can be set up for currently offered price programmes: corporate account BASIC, PROFI and PREMIUM.
From when is a foreign payment package valid in case of its setting up or modification?
New foreign payment package is valid from the following month. In case of its upgrading it becomes activated immediately.
Where can be a foreign payment package set up?
There is a new tab “Foreign payment packages” in “Account details”. In this section you will find an overview of current settings and the option to set it up.
Are there any restrictions for the “Addressee” field when placing a foreign payment?
Length is limited to 35 characters and the name cannot contain internationally invalid characters. We recommend that you only use alphanumeric characters without diacritics.
How do I enter the addressee’s name for a foreign or SEPA payment if the name exceeds 35 characters?
If the name of the beneficiary is longer than 35 characters, enter the remaining part of the beneficiary’s name in the “Street” field and then add a coma and enter the address. In case of doubts, please contact your banker or call our toll-free infoline at 800 900 900.
Batch payments
What is the advantage of a bulk payment? How can I establish one?
The main advantage of bulk payments is the ability to prepare payments and then certify all of them using a single certification code. You may prepare such multiple payments using the same form for making a new payment. In Step 2 page, click on the “Save for signing” link instead of “REQUEST CODE”. You will then be switched over to the “List of outgoing payments” and you can create another payment similarly. In the end tick off the payments, which should be sent in a bulk, in the “List of outgoing payments” in the tab “To be signed” and click on the “SIGN PAYMENTS” button. You can then certify the payments with a single SMS code and I-PIN code.
Is it possible to enter batch payments manually?
Yes, it is. The right to enter manual batch payments and view a list of batch payments is automatically given to all clients.
Is it possible to add, modify or remove a payment that has been already signed within a whole batch?
Changes cannot be made in a completely signed and to the bank sent batch payment. In case some payments have not been executed yet (e.g. waiting for a maturity date) you can cancel them in the section “List of outgoing payments”.
Are the templates for batch payments in the new internet banking?
The new internet banking does not support templates for batch payments. However it is possible to repeat already sent batch payment. This way you can copy an executed payment and create the new one with the same details and updated maturity date.
Where can I find a historic list of batch payments placed via the original internet banking?
A list of historic batch payments is not available. The specific payments are included in the list of outgoing payments as part of the full history. It is also possible to repeat a sent batch payment order.
Is it possible to cancel a sent and completely signed batch payment?
It is impossible to cancel a sent batch payment as a whole. However, you can cancel individual pending payments. This can be done from the List of outgoing payments (Pending tab) one by one or for more payments at once.
Is it possible to sign a batch payment only partially, such as when the accountant has a defined limit for signing?
No, a batch payment may only be signed as a whole. If the signing user wishes to sign a part of the payments, the excessive payments must be cancelled from the batch payment and entered and signed separately. If payments are cancelled from a batch payment that is signed by someone, but is not completely signed and sent to the bank, all existing signatures are cancelled and the batch payment needs to be signed again according to the signatory rules.
Is it possible to cancel a sent batch payment that is waiting for the maturity date?
A sent batch payment cannot be cancelled as a whole. When sent to the bank, the batch payment is split into individual payments waiting for the maturity date. Such pending payments may be cancelled one by one or in a group from the list of outgoing payments (Pending tab).
Where in the mobile application can I sign a batch prepared for signing?
iOS – In account detail, under the Lists tab, choose “Batch payments”. A list of batch payments “For signature” is displayed. You can select more batch payments and sign them at once, or view the detail of a specific batch payment and sign it separately.
Android – choose Accounts from the menu. In the particular account in the overview, click on the list icon in the upper right corner, the Batch payments tab is shown. Select the tab and a list of batch payments “For signature” will be displayed. You can select more batch payments and sign them at once, or view the detail of a specific batch payment and sign it separately.