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THE NEW VERSION OF INTERNET BANKING
FOR ENTERPRENEURS AND BUSINESSES
Have a look at its new features, the changes being made and the transfer procedure. Answers to FAQ have also been prepared to help you.
Essential Information about the Migration
The new Internet banking application will eventually be used by all clients who have an existing eKonto account with the typical blue layout and the application eKomunikator. Please read the most important information.
When and how
By the end of this year, in several separate launches, we will provide the new version the clients, who have business accounts or personal accounts interconnected to the firms will receive the new application.
We are going to transfer clients from the existing Internet and Mobile banking application to the new version in several waves. You will be informed about the exact date in advance.
In order to minimise any inconvenience related to limitations of Internet banking services, the migration will take place during the night. At 8 PM, we will switch off your existing eKonto access and the next morning, you will be able to log into your new Internet and mobile banking applications. There will be a brief overnight suspension of the service as we continue distributing the new application to more clients in several stages.
Changes to the Login Process
Your login details (client number and I-PIN number) will remain the same.
Clients who used to have the blue eKonto service shall continue to log into the Internet banking application via www.rb.cz. Clients who used the application eKomunikator will now manage their products there as well.
After entering the required information and clicking on the “Send Code” (or “Poslat kód”) button, you will be redirected to a new log-in page where you can complete the login.
In the new Internet banking you will be able to switch between your business and personal accounts with an ease.
Click on the link to see what the new log-in page looks like and how it is possible to change a view from business to personal accounts and vice versa.
After logging into the Mobile banking application, start by updating it in your phone. If you have automatic updates enabled, you do not need to worry about this. If you have not used mobile banking yet, you may install it for free.
How We Are Going to Keep You Informed
Newsletter
You receive our newsletter by email and in your Internet banking inbox in June. The newsletter introduced you to the main innovations in the Internet banking and essential information about the migration process.
Notifications in the existing banking application and reminders
Approximately 10 days before the launch of the new application, we will send a message to your existing Internet banking application. You will be informed about the exact date and log-in instructions and you will be provided with a link to a page with supporting materials. 7 days prior to the migration, you will be sent an email notification.
SMS notification
One day before your migration you will be sent a SMS notification informing you about a suspension of services.
A welcome message in the new banking application
After logging into the new Internet banking for the first time, you will be welcomed by a message through which you will be able to access the page containing all supporting materials.
Supporting materials for clients
Are you interested in finding out what is new in our internet banking? Look at a summary of the most important changes and new features.
Please refer to the FAQ section to find answers to the most commonly asked questions. If you have any special questions, we are here to assist you at our infoline.
Here you can learn more about a new service replacing former eKomunikátor and also find useful supporting materials.