BANKING FROM THE SAFETY OF YOUR HOME

In view of the current situation, we kindly ask you to temporarily limit you branch visits in order to protect your health. Most banking activities can already be done from home, directly from your mobile or internet banking. Whenever possible, pay by credit card or mobile phone. If the situation requires a personal visit to the banker, check the current opening hours of the branch in advance.

OPENING HOURS FAQ

Accounts and banking

I cannot identify a fee, I don't know why am I charged a particular fee, I did not know about the fee, etc.

Does your account show a fee that you are uncertain about? To check for what is the fee charged, open the account detail and its history of movements. Click the line displaying the fee, which opens the fee detail.

To check whether the fee is charged properly, consult the applicable price list.

I haven't received my current account statement.

Are you having trouble finding your current account statement? Everything is available in your Internet Banking. Open the account detail and click Statements in the left menu. This page lists the prepared statements; under Settings, you can check the way your statements are prepared and distributed to you. Also, you can change the settings on this page.

I want to place a payment.

You can place any domestic or foreign payment yourself very easily in your Internet Banking. Also, all domestic payments and SEPA foreign payments are available in your Mobile Banking. It's really easy.

I cannot install my Mobile Banking. I need help to install it.

It's easy.

Follow this link for a fast and convenient way to do it.

RaiPay and Apple Pay activation - I cannot install the application; I don't know what to do.

It's easy. Follow this link for a fast and convenient way to do it.

RaiPay
Apple Pay

Payment Cards

I cannot find a payment that I've placed, or a payment card transaction that I've made. I need to find out whether I have placed a particular payment.

In Internet Banking, under the current account detail, choose “Movement History” and use filters to search the history of payments/movements. You can search by notes, variable symbols, account numbers, etc. Similarly, you can search in your Mobile Banking after clicking on the “Movements” tab.

I need to activate my card. I received a new card.

You can easily activate the card in your Internet or Mobile Banking under the relevant card detail. You only need to click “Activate”.

I have lost my card, I don't know where my card is, I need to block my card.

You can easily block your card in the Internet or Mobile Banking under the relevant card detail. Just click “Block Card” and choose the reason to block it.

I cannot use my payment card to pay online.

Are you having trouble paying online? Are online payments enabled for your card? You can check the settings of your card in your Internet or Mobile Banking. In your Internet Banking, open the relevant card detail. In the Limits section, you can find “Online Payments” and the relevant status. If the status reads disabled, just click “Change” and enable online payments. It's even easier with your Mobile Banking. In the cards overview, just move the Online Payments slider and confirm.

I don't have my credit card statement. I don't know how much should I pay.

Are you having trouble finding your credit card statement? It's available in your Internet Banking under the credit card detail. In the left menu, just click “Statements”. In your Mobile Banking, the statement can be found in the credit card detail under “Statements”. Your 18 last statements are displayed.

I don't know how to use my rewards. Where can I find the current amount of rewards available?

How long are my rewards available for use? - 12 months from earning the rewards.
How can I use the rewards? - Very easily in your Mobile or Internet Banking.
Which of my transactions are rewarded? - That depends on the particular card type - details can be found in the benefit programme, please follow the link below.
What is the maximum amount that can be earned over one period? - Again, that depends on the particular card type - details can be found in the benefit programme, please follow the link below.
Where can I find the current balance of my rewards? - At any time in your Internet or Mobile Banking under the relevant card detail.