Methods of contacting the client to obtain required information

Clients are approached with a request to provide the required information or documents through the following channels.

Internet and mobile banking

The AML questionnaire is displayed to selected clients in internet or mobile banking on a regular and recurring basis in order to comply with the mandatory periodic client due diligence under the AML Act. The questionnaire is used to confirm the identification details that we, as a bank, register about the clients and to collect other additional information.

The questionnaire is always displayed for one month, during which the client is obliged to fill in the required information. The client may confirm or not confirm the identification details. In the event of incorrect identification details shown in the questionnaire, the client is obliged to update such information in person at any branch of the bank, all in accordance with the bank's general business conditions.

We prefer internet and mobile banking for communications with clients. For the client, it is a convenient way to send us the required documents. By means of a message in mobile or internet banking, we may notify the client of an e-mail asking the client to provide the required information. It is necessary to respond to this e-mail.

Jak vyplnit AML dotazník?

Jakmile obdržíte notifikaci z aplikace nebo e-mailovou zprávu o nutnosti vyplnění dotazníku, stačí otevřít mobilní nebo internetové bankovnictví a zobrazit dotazník. Pozor: Správnost a pravdivost vyplněných údajů má dopad na další navázané interní postupy Banky. Proto, prosím, vyplňujte všechny údaje tak, aby skutečně odpovídaly dané situaci.

Internetové bankovnictví

Nastavení > Klientské informace > Aktualizovat AML dotazník

Mobilní bankovnictví

Ikona osoby (v pravém horním rohu) > Osobní a zákonné údaje > Aktualizovat zákonné údaje

Check your details

If any of details is no longer valid, you need to visit an RB branch in person and update the data.

Check that your domicile address is correct

If you have an additional address registered with the Bank, such as a mailing address, it is not displayed here.

Fill in/check the accuracy of your AML details, assuming a 1-year time horizon in the past and future

Estimated monthly transaction volume - include all outgoing and incoming transactions on all your accounts (cash and non-cash), including card transactions.
Volume of cash transactions per month - include incoming and outgoing cash transactions made at branches and ATMs/deposit ATMs.
Most frequent transaction type - select the prevailing transaction type on your accounts. If domestic payments are predominant, choose the Czech Republic.
Most frequent payment destinations: Select the most frequent payment destinations from the countries to which you send payments regularly. Don't forget to choose the Czech Republic, being the most frequent destination for most clients.
Type of income - active business, full-time or part-time employment, pensions or benefits are considered regular income. Income from temporary work and irregular extra earnings are considered irregular income.
Source of income - select the predominant type of your income. In cases of concurrent business and employment, choose Business. If you are a student, for example, and your income comes from temporary work, just enter Student.
Your profession - select the profession according to your main source of income.
Job title - name the position you have in your profession.

After filling in all the fields and clicking Complete and Sign, information about successful completion of the questionnaire will be shown

Press "Identification and AML data" to check the completed and submitted form.
The completed form will remain stored in the "Client Information" section of your internet and mobile banking, where you can update it anytime as needed.

Beware! Telephone bankers never require clients to provide their internet banking access details or authorize any payment.

If you note anything suspicious, hang up the call and contact the official info line. Learn how to prevent phishing (CZ).

E-mail, phone call, SMS

In some cases, we may request additional documents, such as for transaction screening, regarding the politically exposed person status, etc. Such documents are most often requested via internet and mobile banking. We usually notify you of a message in internet banking by a mobile text message or e-mail.

In the case of e-mail communications, we usually communicate from kyc@rb.cz.

Instructions for inserting a document via internet banking

After signing in to your internet banking, select the "Documents" icon at the top.
In the left "Documents" menu, click "Upload Document".
Select document purpose: Always specified by the bank.
Document type: Always specified by the bank.
Use the "Attach File" button or directly drag and drop the file to upload the document in the requested format. You can upload multiple files at once; however, the total maximum size must not exceed 20 MB.
After uploading the selected documentation, send it to the bank by pressing the "Send" button.
You can check the uploaded files at any time from the left menu: "Documents" - "Uploaded by me".